Privacy & Cookie Policy

Effective Date: 01.06.2025
Last Updated: 04.01.2025

This Privacy & Cookie Policy (“Policy”) describes how DOLCEZZA (“DOLCEZZA,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you interact with our website, https://www.dolcezzalife.com (the “Site”), or engage with us through other channels, including customer service and email communications.

DOLCEZZA is a U.S.-based company headquartered in Washington, D.C., and operates in accordance with applicable federal and state privacy laws, including the Federal Trade Commission Act, and the District of Columbia Consumer Protection Procedures Act (CPPA).

1. Scope of This Policy

This Policy applies to all personal information collected about users and customers through the Site and associated services. It does not apply to information collected offline unless specifically stated.

By using our Site, you consent to the practices outlined in this Policy.

2. Information We Collect

We collect personal and non-personal information in several ways:

2.1 Information You Provide Directly

We may collect information that you provide voluntarily, including:

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information (collected securely via third-party processors)

• Order details and purchase history

• Communication preferences

• Customer service inquiries

• Survey responses or participation in promotional campaigns

2.2 Information We Collect Automatically

When you access our Site, we automatically collect certain information through cookies and tracking technologies, including:

• IP address

• Device and browser type

• Operating system

• Geolocation (approximate)

• Browsing behavior (e.g., pages visited, time on site, navigation patterns)

• Referral URLs

We may combine this data with other information to analyze trends and personalize your experience.

3. Use of Information

We process your information for the following lawful business purposes:

3.1 To Fulfill Orders and Provide Services

• Process payments and shipments

• Confirm and update order status

• Manage returns and refunds

• Provide customer support

3.2 For Communication

• Send transactional emails (order confirmations, updates, etc.)

• Send promotional offers or newsletters (only with your consent)

• Respond to inquiries

3.3 For Security and Fraud Prevention

• Monitor for suspicious or fraudulent activity

• Enforce our terms and conditions

3.4 To Improve Our Business

• Analyze customer behavior to improve services

• Conduct internal audits and market research

• Customize content and recommendations

3.5 To Comply with Legal Obligations

• Maintain records for accounting and tax compliance

• Respond to lawful requests from public authorities

4. Legal Bases for Processing (Where Applicable)

We collect and process personal data based on:

• Your consent (e.g., for marketing emails)

• Contractual necessity (e.g., to fulfill an order)

• Legal obligations (e.g., retention of sales records)

• Legitimate interests (e.g., analytics, fraud prevention)

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your data in the following limited circumstances:

5.1 Service Providers

With trusted vendors who perform services on our behalf, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping carriers (e.g., UPS, USPS)

• Email marketing platforms

• Web hosting providers

• Analytics platforms (e.g., Google Analytics)

These parties are contractually bound to safeguard your information and use it only for the purpose provided.

5.2 Legal Requirements

We may disclose your data when:

• Required by law, regulation, or legal process

• Necessary to protect the rights, property, or safety of DOLCEZZA or others

• Requested by law enforcement agencies with appropriate legal authority

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL (Secure Socket Layer) encryption

• Secure data storage

• Access controls and authentication

• Regular monitoring and system updates

Despite these efforts, no method of transmission over the Internet is 100% secure. Users provide information at their own risk.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including:

• Fulfilling orders

• Providing customer support

• Complying with legal and tax requirements

• Resolving disputes and enforcing agreements

8. Your Rights and Choices

8.1 Access, Correction, and Deletion

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your personal data (subject to legal exceptions)

8.2 Opt-Out of Marketing

You may opt out of receiving marketing communications by:

• Clicking the “unsubscribe” link in emails

• Contacting us at: dolcezzacare@gmail.com

8.3 Cookies and Tracking Controls

You may set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not function properly if cookies are disabled.

9. Children’s Privacy

Our Site is not intended for or directed to children under the age of 13. We do not knowingly collect or solicit personal data from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it immediately.

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small files placed on your device to enhance your experience. They allow us to remember your preferences and understand how you interact with our site.

10.2 Types of Cookies Used

• Strictly Necessary Cookies: Essential for website functionality

• Performance Cookies: Measure site usage and improve performance

• Functionality Cookies: Remember your preferences and choices

• Targeting Cookies: Deliver personalized ads (e.g., Meta Pixel, Google Ads)

10.3 Cookie Preferences

You can control or disable cookies through your browser settings. You may also use the cookie banner available on our Site to customize preferences.

11. Cross-Border Transfers

We are based in the United States. By using our services, you understand that your data may be processed and stored in the U.S., which may have different data protection laws than your country of residence.

12. Third-Party Links

Our Site may contain links to external websites or services that are not operated by DOLCEZZA. We are not responsible for the content or privacy practices of such third-party sites.

13. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in legal requirements, our data practices, or Site functionality. The latest version will always be posted on this page with an updated effective date. Material changes will be communicated via the Site or email when appropriate.

14. Contact Us

For any questions or concerns regarding this Policy or your personal data, please contact:

DOLCEZZA
Washington, D.C. 20036, United States
Email: dolcezzacare@gmail.com
Website: https://www.dolcezzalife.com